Faq

GOT SOME QUESTIONS?

We have compiled answers to most questions that you may have in mind, before or after buying a suit. You can check the answers to any questions that you have, by clicking the requsite categroy tabs here. In case, you don’t find answer to your question here, just use the Form on the Contact page to send your query and one of our experts will answer it..

I WANT TO KNOW MORE ABOUT THE BESPOKE SUIT

To understand what’s a bespoke suit, you must know what’s an off-the-rack suit and a made-to-measure suit. Off-the-rack suit is a ready-made suit made in a factory and available in standard sizes. Off-the-rack suit can cost you lesser, but since it’s not made to fit your body, so you have to compromise a few things and the overall fit. This means you won’t look your best in an off-the-rack suit. Made-to-measure suit may be better than an off-the-rack suit. But still, it doesn’t give you the fit and the comfort of a truly bespoke suit. Yes, for a made-to-measure suit your measurements are taken, but it’s not custom tailored. Instead, it’s based on some pre-defined templates and elements, which are then collated to make your suit, which means that your suit will be made from a pre-cut lapel, sleeve, jacket. So it’s not custom tailored by any means.

We have been into tailoring business since 1885. Our tailors have been doing it since generations. They have mastered the craft of giving you a perfect-fit everytime without fail.

For us to tailor a perfect-fit, bespoke suit for you, we have a certain way of how each measurement is taken, and that’s shown in our measurement videos. If your tailor can measure watching these videos, it’s fine. If he does it his way, then it’s not fine. In fact, you don’t need a tailor to measure you. Anyone in your family, or a friend can easily do it by watching our measurement videos.

No. You pay the same price as displayed for each suit on our online shop.

New Wear Well is renowned for its superlative perfect-fit, bespoke suits that you won’t just wear, but actually live in. New Wear Well is the perfect choice for anyone looking for a perfect-fit, TRULY BESPOKE SUIT – a suit made from scratch. And precisely based on your body profile, measurements, style options, New Wear Well choice, and other preferences. We have been doing it since 1885 for customers from all over the world. And we started this online shop in 2015. It feels great to see the kind of response we have had from the online bespoke suit buyers.

We are based in India and have a state-of-the-art workshop that boasts world-class machines and equipment. We travel to different parts of the world to have first-hand experience of the latest style trends, preferences, and different fabrics.  Our fabrics are sourced from the best mills in England, Scotland, and Italy.

We are committed to providing safe shopping experience to our prized customers. Please be assured that the information you provide us is used only for the purpose of processing your orders, sending any promotional offers to you, and improving your overall shopping experience with us.

Also, we never share your personal information with any third parties, unless we have sought your written approvals. At times, we may share with third parties any statistical information about our users. But this is no way discloses the identity of any user.

Please check our Terms & Conditions here

A New Wear Well suit is made from scratch, and is precisely based on your body profile, measurements, style preferences, fabric choice, and other options you have chosen. It’s a hand-stitched suit made ONLY FOR YOU! And you feel it every time you wear a New Wear Well suit.

Yes, you can save multiple measurements on the same account. However, you can order a suit for any one specific measurement at a time.

We advise you to take your time and make the right choices before placing your order. Still, if you want to cancel your order, please contact us as soon as you can, but not later than 24 hours of placing an order. Once the order has reached our tailoring-process stage, it’s almost impossible to cancel it, so get in touch within 24 hours of placing the order.

Please contact the shipping carrier or get in touch with us immediately.

our order may be on hold for different reasons such as:

– If the tailor finds something wrong with your measurements

– If the shipping address is missing or if there’s something wrong with the address

But don’t worry, we will contact you for any such issue to ensure that the order is processed and shipped asap.

Making a payment on our website is 100% secure and there’s no risk whatsoever. We use an SSL encrypted credit card processor that’s known to provide industry-standard protection. Also, PayPal, a third-party payment processor, is also heavily encrypted.

New Wear Well offers free shipping on orders over $200. On orders below $200, we charge a flat shipping rate of $30. However, in some countries there are some special taxes or shipping charges on imported parcels. It’s not possible for us to factor in such charges as they are subject to change on day to day basis. So, New Wear Well will not pay any such charges, import duties, or special taxes on your order. For any such charges, the shipping carrier  may contact you before delivering your order. Also, we advise you to check with your local customs office about any such additional charges on your parcel.

Nothing to worry if your suit requires any minor alterations. You don’t even need to send the suit back to us. We give you an alteration credit of up to USD 75 (INR 1000 for Indian customers), so you can get those minor alterations done through your local tailor.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.

It’s simple. To apply for an alteration credit, log into your New Wear Well account, and download the alteration form that’s available in your Dashboard. Print the form and have your local tailor fill-in the requisite details. Send its scanned copy to us, and we will give you the alteration credit.